Service Levels |
Time & Materials Agreement |
Block Hour Agreement |
Training | Research Support |
$95.00 per Hour |
$80.00 per Hour |
Level I Technical Support |
$95.00 per Hour |
$80.00 per Hour |
Level II Technical Support |
$110.00 per Hour |
$95.00 per Hour |
Level III Technical Support |
$125.00 per Hour |
$110.00 per Hour |
Emergency Technical Support |
$150.00 per Hour |
$150.00 per Hour |
Flat-Rate Trip Charge (less than 50 miles) |
$10.00 per Technician | per Occurrence |
$10.00 per Technician | per Occurrence |
Trip Charge (more than 50 miles) (Round Trip) |
$0.65 per Mile | per Technician | per Occurrence |
$0.65 per Mile | per Technician | per Occurrence |