| Service Levels |
Time & Materials Agreement |
Block Hour Agreement |
| Training | Research Support |
$95.00 per Hour |
$80.00 per Hour |
| Level I Technical Support |
$95.00 per Hour |
$80.00 per Hour |
| Level II Technical Support |
$110.00 per Hour |
$95.00 per Hour |
| Level III Technical Support |
$125.00 per Hour |
$110.00 per Hour |
| Emergency Technical Support |
$150.00 per Hour |
$150.00 per Hour |
| Flat-Rate Trip Charge (less than 50 miles) |
$10.00 per Technician | per Occurrence |
$10.00 per Technician | per Occurrence |
| Trip Charge (more than 50 miles) (Round Trip) |
$0.65 per Mile | per Technician | per Occurrence |
$0.65 per Mile | per Technician | per Occurrence |
