| Service Levels | Time & Materials Agreement |
|---|---|
| Training | Research Support | $95.00 per Hour |
| Level I Technical Support | $95.00 per Hour |
| Level II Technical Support | $110.00 per Hour |
| Level III Technical Support | $125.00 per Hour |
| Emergency Technical Support | $150.00 per Hour |
| Flat-Rate Trip Charge (less than 50 miles) | $15.00 per Technician | per Occurrence |
| Trip Charge (more than 50 miles) (Round Trip) | $0.65 per Mile | per Technician | per Occurrence |
